Responsible Service of Alcohol Course Overview
Course Description
MGA provides the Responsible Service of Alcohol training course in most States of Australia.

This course deals with the skills and knowledge required to satisfy the requirements for responsible service of alcohol
under State/Territory legislation. All persons undertaking training as part of a National Certificate in the service of
alcohol must complete this unit. All elements are undertaken in accordance with legal provisions of the relevant liquor
legislation. Evidence of competence must include demonstrated knowledge of legislation as detailed throughout the unit
and in the Evidence Guide. It must also include knowledge of the underpinning reasons for and benefits of responsible
service of alcohol reforms.

Requirements of State/Territory licensing authorities differ from state to state and territory to territory.
MGA only make this training unit available in those States and Territories that have given approval.

If this training is not available for your State or Territory, contact the Liquor Licensing Authority for a list of approved course providers.

Course Objectives
The Responsible Service of Alcohol program aims to provide liquor service staff with the knowledge and awareness necessary to responsibly serve alcohol in licensed premises including:

• How to identify customers to whom service may be refused
• How to prepare and serve alcoholic beverages responsibly
• How to assist customers to drink within appropriate limits
• How to assist alcohol affected customers
• Knowledge and understanding of the State/Territory Liquor legislation and the principles of responsible service of alcohol and the ramifications of non-compliance on the enterprise and individual staff members

Specific Areas Covered

• Problems associated with excessive consumption
• Alcohol and the law
• Whose responsibility is responsible serving of alcohol
• Facts about alcohol
• Improved atmosphere
• Handling difficult customers

Target Audiences
Any staff member (including licensees, employers and employees) involved in the supply or service of liquor

Duration
3.5 hours

MGA is an Equal Opportunity Training Provider